[This post originally appeared in Dullicious, where I blogged as Barbie-dull for several years.]

Screenshot of the ColiPoste tracking page
Vhere is ze printer, Lebowski?!

A printer was ordered two days ago for my home office in Paris. On the website it said “Delivery on the same day”, I was hopeful.
Yesterday I was given the URI to track the parcel and it said the package was ready in Lyon. It was ready to be delivered this morning when I reloaded the page. And it was still ready to be delivered at the end of the morning.

I reloaded the page in the early afternoon and it outrageously said I was absent when the first attempt at delivery was made! What?! I dashed to the mailbox to look for the slip of paper announcing the time for the delivery attempt. No slip in the mailbox.

So I called their number. I pressed star to proceed. And then I chose to press “2″ in order to lodge a complaint. I gave the tracking number.

“Yes, Madam, you were absent when it was delivered.”
“Impossible, I didn’t go out of my apartment. Nobody rung the bell.”
“So you need to call that number again, press star and two.”
“This is what I just did, I pressed star and 2.”
“Then you have to do it again in 30 or 45 minutes.”

How frustrating. I called again a half hour later.

“Yes, Madam, you were absent when it was delivered.”
“I stayed home and nobody rung the bell.”
“You must have the notification of delivery attempt in your mailbox.”
“No, there was no slip of paper.”

The woman on the phone, Valérie, asked my phone number, wrote down the digicode for the entrance door, and said she would make sure the postman delivers the package on Saturday morning. She gave me a complaint number and said she would phone me in 48 hours to find out whether my parcel has been delivered.

/me crosses fingers that the postman actually rings our bell and delivers the printer tomorrow 🙂